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Diamond Bank

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 Diamond Bank

Diamond bank is one of the leading banks in Nigeria.  They were looking to revamp the entire digital landscape from web to mobile. eGain gives them a 360degree view of customer interactions and provided a platform that enables the expansion of the digital strategy. 

This makes it easier for Diamond bank to innovate and deliver value without incurring the large costs usually associated with such projects.

The Avante methodology ensured the project was delivered in only a couple of months on time and within budget.

 

Core features

Email & Chat

Email & Chat escalations to agents .

Guided Help

Guided help and self service support for customers

Call Assistance

Articles for call answering assistance to agents

Active Knowledge Base

Up to date Knowledge Base for agents and customers.