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Go-Live of eGain Chat & Email for Diamond Bank

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Avante Consulting Solutions is pleased to announce the successful Go-Live of eGain Chat & Email for Diamond Bank.

Some of the direct impact of the eGain solution deployment for the client includes:

-          Implementation of Email & Chat to provide single platform for digital interaction

-          Increase automation of email to improve efficiency and productivity

-          Provide better chat template on website with mobile responsiveness to improve engagement

-          Knowledge to help improve agent speed and quality.

The Go-Live effective date is 30th October, 2015.

The project delivery team includes:

Sales Team: Joseph Marinho

Avante Consulting Team:

Lead Consultant : Ayo Faroun

Integration Consultant: Tolulope Elugbadebo

Technical Consultant: Funso Bolarinwa

Project Manager: Patrick Marinho

Lead Business Analyst: Omo Marinho


2 Nov 2015