You have heard the vision and warnings—“digital by default”, “digital or dead”, etc. The C-suite and the board have told you that digital begins with customer-facing organizations. Where do you start and how do you operationalize digital? How do you show value with velocity? How do you sustain the momentum?
Wait no more and register for Digital Day London to reserve your seat now! The event is being held at 8 Northumberland, right next to Trafalgar Square. Here are some highlights on what you can expect:
Operationalize Digital Transformation in Customer Engagement—What, Why, and How: Keynote speech by Ashu Roy, eGain CEO
Digital Customer Experience—Big Trends and Best Practices for 2016: Ed Thompson, VP and Distinguished Analyst (UK-based) at Gartner
Customer Contact Transformation at EE: Nick Lane, Director of Strategy and Planning, Customer Operations, EE
Presentations and demos on omnichannel customer engagement, customer journey management, knowledge management, and contact center operations
Networking breakfast and evening reception
See you soon at the event of the year in digital at London!