Our partnership with eGain strengthens our commitment to the industry's most innovative omni-channel customer service and knowledge management solutions. Avante is the number one eGain partner in Nigeria based on successful implementations in the finance and telecoms sectors. Some of eGain's features include:
eGain Chat is an integral part of the eGain software suite, eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products, eGain Cobrowse™, a web collaboration solution, eGain Offers™, a proactive offer management solution, and eGain Virtual Assistant™, a virtual assistant (avatar) solution. eGain’s chat and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels.
eGain Case Manager™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs.
Effectively categorize interactions
Make agents more productive
Resolve issues quickly
Monitor and track every call
Integrate multichannel customer communications
eGain Virtual Assistant™ is a lifelike, conversational agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (also called virtual agent or chatbot) which acts as a guide, taking customers on a tour of the website, providing answers, guiding them in their shopping decisions, and seamlessly escalating to agent-assisted channels when necessary. eGain Virtual Assistant provides the frontline support so your customer service staff can concentrate on more complex tasks.
eGain Cobrowse™ enables your agents to provide high-value, live collaboration options to online customers and prospects. It gives your company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers. Designed to provide smooth cobrowsing experiences even on complex websites, eGain Cobrowse has the industry’s most advanced cobrowsing capabilities based on patent-pending new technology.
eGain Mail™ helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain’s email management software, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.
eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers via multiple interaction channels such as email, phone, and SMS. These alerts could span various stages of a service transaction, a customer’s life event, or a customer’s overall life progression where a business may want to add value by providing contextual customer service.
eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer. It leapfrogs existing proactive chat “point” solutions by providing coupons, promotions, surveys, personalized content as well as contextual help in the form of FAQ, chatbot, chat, click to call, and cobrowse options.
eGain Mobile makes mobile engagement easy. It extends the reach of your eGain deployment, enabling you to offer all your eGain-enabled engagement options to mobile users through existing or new apps on the Android and iOS platforms. Capabilities include mobile virtual assistant, offers, chat, click-to-call, cobrowsing, self-service, and notifications.